Talk Groups

Groups are a way to help Talk users collaborate more efficiently.

Groups are used to organize Talk chat and feed content and activities. You may belong to groups based on your location, store, and job type. Groups can also be for shared interests outside of your job, like reading or mountain climbing.

Go to the Groups tab to see all the feed groups you are a member of, plus all other open and closed groups. You can search for a specific group, join open groups, and request to join a closed group. Private groups are hidden until an admin adds you to the group. You can exit any group you join.

More about groups

There are two types of groups:

  • Chat. In this instant messaging group, you send text and multimedia messages.
    Note: If you do not have permission to use chat, see your Talk administrator.
  • Feed. In this post-specific group, participate in threaded discussions with likes and comments.

There are three levels of group member access:

  • Open. The group is visible to all employees, and any employee can join.
  • Closed. The group is visible to all employees but requires admin approval to join.
  • Private. The group is hidden and requires an invite from the admin to join.
Note: You cannot see a private group until an admin adds you.

How do I find a group?

Search groups by name or search for group posts using keywords, (@) mentions, and (#) hashtags.

From Talk mobile

  1. Go to the Groups tab.
  2. Enter the name of the group in the Search Group List field (for feed groups) or the Search in Chat field (for chat groups). Search for group posts with keywords, (@) mentions, and (#) hashtags.

From the Talk desktop

For feed groups

  1. Go to the Groups tab.
  2. Enter the name of the group in the Search Group List field.

For chat groups

  1. Click Talk chat icon Talk chat icon . The Chat panel opens.
  2. Click New Message.
  3. Click Group Message and enter the name of the group in the Search field.
  4. Click the group to open the chat window.

How do I join a feed group?

From Talk mobile

  1. Tap Groups > Feed.
  2. Tap the plus (+) at the bottom.
  3. Search the group list, then tap Join for open groups or Request Invite for closed groups.

From the Talk desktop

  1. Click Groups.
  2. Click above the group list and select Join Group. The Join Group panel opens showing the groups you have not joined.
  3. Search for the group you want to join and select Join for open groups or Request to join for closed groups. If you clicked Join, the group is added to the group list. If you requested an invite to a group, the group will be added to the list after the invite is approved.

How do I join a chat group?

From Talk mobile

  1. Tap Chat > Join Group Chat.
  2. Scroll through the list of available chat groups and tap Join.

From the Talk desktop

  1. Click Talk chat icon . The Chat panel opens.
  2. Click New Message.
  3. Click Group Message.
  4. Click Join Group. A list of chat groups you have not joined displays.
  5. Search for the group and click Join for open groups or Request to join for closed groups.

How do I post in a feed group?

Each feed group has its own feed. When you are a member of a feed group, you can view posts published on the group feed and add your own posts.

From Talk mobile

  1. Tap the Groups tab.
  2. Tap the feed group in which you want to publish your post.
  3. Tap the plus ( +) at the bottom of the flow, create your post, and then tap Post.

From the Talk desktop

  1. Go to the Groups tab.
  2. Select the feed group in which you want to publish your post.
  3. Do one of the following:
    • Above the group, click New > Create new post.
    • Click Start a post. Or, to post files or media, click Photo, Video, File, or GIF.
  4. In the Create Post window, write your post and add any files as needed.
  5. Click Post.

How do I post in a chat group?

All chat groups have their own chat window. As a group member, open the chat to:

  • See group chats and send messages to a group on its chat.
  • @mention people.
  • Search text in messages.
  • See the list of people who saw the message.

From Talk mobile

  1. Tap Chat > My Chats.
  2. Search for and tap the group. The chat window opens.
  3. To join the chat of a group you are not a member of:
    1. Tap Join Group Chat.
    2. Search for the group and tap Join.
    3. Tap My Chats to see the group.
  4. Write and send your message.

From the Talk desktop

  1. Click Talk chat icon . The Chat panel opens.
  2. Click New Message > Group Message.
  3. Select a group. The message window opens showing the most recent messages in the chat.
  4. Write and send your message. You can reply to a message and delete a message you sent.
  5. To join the chat of a group you are not a member of, see How do I join a chat group?.

How do I manage group settings?

Groups have settings you can manage including muting and unmuting a group, exiting (leaving) a group, and seeing who else is a member of the group.

From Talk mobile

  1. Open a chat or feed group.
  2. Tap Information and select one of the following options, depending on the type of group:
    • Chat group: View members, Clear Chat, Mute/Unmute, Exit.
    • Feed group: View members, Attachments, Mute/Unmute, Exit.

From the Talk desktop

  1. Select a chat or feed group.
  2. Click the group's more menu and select one of the following options, depending on the type of group:
    • Chat group: View members, Clear Chat, Mute Chat/Unmute Chat, Exit Group.
    • Feed group: View members, Mute/Unmute, Exit group.